1 hold the battery on to the terminals whilst keeping the 9v battery held on with your other hand 2 touch the digital screen to wake up the safe s display 3 enter your code in the normal manner and the safe will open.
Yale electronic lock won t open.
The bolt has started failing to retract all the way.
To save battery power your nest yale lock only checks in with the network every few minutes so if your lock isn t responding when you use the nest app but it doesn t appear as offline wait 30 minutes and then see if it appears as offline in the app.
If your lock icon says offline on the nest app home screen you won t be able to use the app to lock or unlock it remotely.
Updates typically take a few minutes so this should not cause too much inconvenience.
To access the override lock there is usually a removable panel to the side of the keypad.
So the doors won t unlock or relock when they are expected to.
All the lights are flashing on my keypad and it won t allow me to enter.
I have one of the keypad operated yale deadbolt locks.
If these techniques fail contact the yale support team for advice.
The battery pack is inside the door and batteries can only be replaced with the safe open.
I keep hearing welcome to the yale digital world.
If your warranty is valid you may be able to get a replacement.
However due to the less secure nature of these sort of key locks a locksmith will be able to.
My keypad is not working correctly.
If you have lost the override key then you cannot open the safe.
To confirm that this is the reason your yale keyless lock is not working at the moment check your lock history in the nest app.
Some timers have their own integral battery backup and will continue to keep accurate time during a power failure.
If the system is uses credentials or pins personal identification numbers you can try to see if the lock works by actuating a rex request to exit or remote door release button if there is one being used.
This happens even when testing with the door open so it s not a result of drag on the door frame.
My door is saying lock open when i ve locked it or it is saying lock closed securely locked when it s open.
The codes work on the keypad and the bolt retracts but it doesn t retract all the way.
When yale keyless lock problems set in you are likely to find yourself doing a lot of troubleshooting and frequent resetting of the lock.
If it indicates that an update is ongoing give it a few minutes for the process to be completed.
Undoing this will uncover the lock for the key to be inserted.